Job Description:

• 1) Supervises and directs activities of PORTERS, BAGGAGE engaged in handling baggage and related work for hotel patrons: Adjusts work schedules according to work load and makes individual task assignments.

• 2) Advises PORTERS, BAGGAGE of action to be taken in response to unusual requests.

• 3) Resolves guests' complaints pertaining to conduct of PORTERS, BAGGAGE and lost or mishandled baggage.

• 4) May perform personnel duties, such as screening, hiring, giving directions to new workers, and maintaining time records.

• 5) May give travel information.

• 6) May act as agent for transportation company.

• 7) May participate in baggage handling activities and setting up sample rooms.