Job Description:

• 1) Keeps accounting records and compiles information requested by customer and others pertaining to customer accounts: Keeps records and prepares report of meters registering use of gas- or electric-power, showing results of investigations and amounts recovered or lost.

• 2) Prepares lists and enters charges and payments to customers' accounts for losses, additional deposits, special and irregular charges.

• 3) Keeps records of overpayments on customer accounts.

• 4) Applies overpayments to charges on customers' account or prepares voucher for refund.

• 5) Investigates incorrect billings due to charges or credits on customers' accounts and prepares written instructions for correction.

• 6) Reviews accounts not billed and prepares bill from available information.

• 7) Enters information in meter books which was received too late for billing, such as meter test reports and missed meter readings.

• 8) Prepares lists of special billing instructions, incorporating charges shown on customers' account.

• 9) Processes final bills that exceed amount of deposit to enter amount of net bill.

• 10) Prepares and mails duplicate bills as requested.

• 11) Interviews customers and others in person or by telephone to answer inquiries and complaints pertaining to bills, customer deposits, and accounts.

• 12) May specialize in handling inquiries received by mail, compiling information from customer accounting records for replies dictated by others.