"USER SUPPORT ANALYST SUPERVISOR"
Job Description and Jobs
Job Description:
- 1) Supervises and coordinates activities of workers who provide problem-solving support to computer users: Assists USER SUPPORT ANALYST 032.
- 2) 262.
- 3) 010 in solving nonroutine software, hardware, and procedure problems, using computer and manuals.
- 4) Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware.
- 5) Writes recommendations for management review.
- 6) Coordinates installation of hardware and software, and implementation of procedure changes.
- 7) Performs duties described under SUPERVISOR Master Title.
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DOT: 032.132-010
Job Number: 11641