Job Description:

• 1) Supervises and coordinates activities of workers engaged in receiving emergency or nonemergency calls, dispatching personnel and equipment, and providing prearrival instructions to callers: Prepares work schedules to ensure that sufficient shift personnel are available for work load demands, using knowledge of supervisory techniques, department regulations, and procedures.

• 2) Teaches emergency medical dispatch course to new employees, using dispatch simulator.

• 3) Reviews dispatch office operations to identify technical and operational training needs.