Job Description:

• 1) Supervises and coordinates activities of workers taking customer orders for products and merchandise by telephone, mail, or in person: Monitors ORDER CLERKS to evaluate order-taking performance and to assist in responding to customer inquiries and complaints.

• 2) Consults with sales, technical, shipping, or administrative staff and telephones or writes letters to answer or advise customer.

• 3) Reviews completed orders for errors or omissions.