"SUPERVISOR, CUSTOMER-COMPLAINT SERVICE"
Job Description and Jobs
Job Description:
- 1) Supervises and coordinates activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service, and billing: Reviews customer-complaint correspondence, notes any suggestions, and assigns complaint to CUSTOMER-COMPLAINT CLERK for action.
- 2) Advises subordinates on handling difficult customer complaints, or may handle complaint personally.
- 3) Confers with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints.
- 4) May explain to customer by telephone or letter action taken on complaint.
- 5) May follow up with customer to see that complaint was satisfactorily resolved.
- 6) May be designated according to type of problem as Supervisor, Lost and Found.
- 7) Performs other duties as described under SUPERVISOR Master Title.
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DOT: 241.137-014
Job Number: 10340