Job Description:

• 1) Supervises and coordinates activities of workers engaged in collecting overdue payments for charge accounts, credit card accounts, or loans from customers of banks, loan companies, department stores, oil companies, or other credit-card-issuing companies: Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.

• 2) Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection.

• 3) Writes letters or approves form letters for use in collection attempts.