"INVESTIGATOR, UTILITY-BILL COMPLAINTS"
Job Description and Jobs
Job Description:
- 1) Investigates customers' bill complaints for gas and electric-power service: Examines weather reports for weather conditions during billing period that might have contributed to increased use of service.
- 2) Examines meter reading schedules to determine if early readings increased billing period.
- 3) Reviews meter books, microfilm, computer printouts, and machine accounting records for errors causing high bill.
- 4) Orders tests to detect meter malfunctions.
- 5) Confers with customer in person, by telephone, or dictates correspondence to explain reasons for high bill.
- 6) Prepares forms required for correction of meter reading or billing errors.
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DOT: 241.267-034
Job Number: 5419